Microsoft Teams calls as a phone system

The internet has opened up many options for the way businesses are able to communicate. Especially with the pandemic, many companies have relied on Microsoft Teams to interface amongst themselves. What started as a tool for meetings, has now created space for further collaboration with chat messaging and calls. Teams has continued to create an environment to unify all communication channels under one application by adding an additional phone system.  

Here are some benefits of switching to the Teams phone system: 

1. Everything under one roof – the biggest benefit of using Teams as your phone system is that it unifies all the communication channels under one roof. By keeping everything under Microsoft, there shouldn’t be compatibility issues as it’s all designed to work together. Training is also easier as it is largely cross-compatible.
   
2. Access from around the world – Whether the employees are at the office, home, or halfway around the world, they will be able to access the phone system. All they need is an internet connection. 
3. Most offices already use Microsoft – If your business is already using other Microsoft programs, using Teams as phone system makes sense as it’s included with your Microsoft license. It’s easy to link into and work with your existing Microsoft infrastructure. 
4. Easy connection to PSTN systems – Connecting a PSTN (Public Switched Telephone Network) to a PBX (Private Branch Exchange) is a core interface in business phone systems. The PBX, or in-office call system, does not access external lines on its own and outside lines need the person’s extension to reach them. With Teams it’s quite easy to set up this connection either with your existing switchboard and PSTN access or with an additional feature from Microsoft themselves.

Additionally, switching to Teams phone systems will require your IT department to manage it. This can be favorable if you are confident in your IT department. If not, the maintenance and configuration can burden them. 

Teams brings advanced collaboration tools and robust calling features that should be taken advantage of. In addition to the many services Microsoft offers within their programs, the phone systems through Teams PBX service will be beneficial. If you are considering making the transition from your current phone system, consider Microsoft Teams. If you have any queries or would like to request our services, contact DDKinfotech today.