Office 2010 Problems Caused by Microsoft Critical Update KB2589275

On Tuesday, September 10, Microsoft released a critical update that caused Office application files to become disassociated with the actual application. (See Microsoft KB2589275 – Critical Update for Office 2010 update: September 10, 2013)

Issue: Microsoft Office application icons disappear and are replaced by general MS Office orange icon.

If you have installed this update and are experiencing problems, the following three solutions can be used to resolve them:

  1. Right click on the general MS Office icon that replaced the correct icon; select “Open with”; select the correct Office application; select “Always use this application”; the file icon will revert back to the correct Office application icon.
  2. Uninstall the update and hide it on the Windows update website and/or blacklist it on the ITSupport Portal per the article above.
  3. Run the command for MS Word with the /r parameter. Click on Start; Hit Run; Type “winword.exe /r”

Solution 3 should launch the application configuration and temporarily fixes file associations issue without uninstalling this update.

DDKinfotech’s Managed Services Clients should not face this issue as we have blacklisted this update from being installed.


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